Troubleshooting
If you found a bug or error in the application, please write to us via email: bhc@andivapps.com. It is the most preferred method to contact us, and we will receive your message immediately (Google Play reviews are usually published with a delay). The more information you send to us, the easier it will be for us to detect the cause of the bug quickly and fix it. We would appreciate it if you could send:
- Screenshots or screen recordings from the game showing the bug.
- Exported game where the bug occurred (see here how to export a game).
- Any other details about the error/bug.
If the bug is serious and something is broken in the game, please wait for our answer; we might be able to auto-fix it by the next update. It would be better not to continue the game in such a case, or at least save the current state.
Another way to inform us about the bug is using the Game Discord channel
Reset Game
If the game crashes on each run, it is possible to reset the game database. Long tap on the application icon, and you will see the option Reset Database. If you use it, the current game database will be reset to default (to the beginning of the first season), and the current game will be restarted. You will lose the current game, but other saved games remain, and it will be possible to restore from one of them. So, it is better than removing the game and reinstalling it.
Before Reset Database, please contact us, and we will try to fix it in the next version. So, most probably you will not need to lose the current game.